Returns & Refunds

1. Return Eligibility

Physical products may be eligible for return within 7 days of delivery if they are unused, unopened, and in their original packaging. Certain items such as intimate products or heavily discounted clearance items may be non-returnable.

2. Non-Returnable Items

Digital products, subscriptions, and services are generally non-refundable once delivered, activated, or used, unless required by law or explicitly stated otherwise on the product page.

3. Return Process

To initiate a return, please contact our support team via the Contact page or open a ticket in the Support section, providing your order number and reason for return.

4. Refund Method

Once your return is approved and the item is received back in acceptable condition, refunds are typically processed to the original payment method or as store credit, depending on your preference and our policy.

5. Exchange Policy

In some cases, we may offer exchanges instead of refunds for defective or damaged items. Please contact support with full details and photos so we can guide you through the best available option.